Frequently Asked Questions

  • Who are we?

    Occupational and Physiotherapists who specialise in treating Hand and Upper Limb conditions. We provide evidence based rehabilitation, splinting and wound care and play an extensive role in educating patients regarding their conditions. We provide regular reports to referring Doctors to keep you informed about the progress of the patient.

  • Which conditions can we treat?

    • Acute hand and upper limb traumatic injuries
    • Elbow, wrist and hand fractures
    • Finger fractures, dislocations and sprains
    • DeQuervain’s Tenosynovitis
    • Carpal tunnel syndrome
    • Cubital tunnel syndrome
    • Tennis Elbow/Golfer’s elbow
    • Burns
    • Osteoarthritis and Rheumatoid Arthritis
    • Trigger finger/thumb
    • CRPS (Complex Regional Pain Syndrome)
    • Overuse injuries
    • Boutonniere and Swan-neck deformities
    • Mallet finger injuries
    • Tendon and nerve repairs
    • Ligament injuries and repairs
    • Nerve palsies and parasthesias
    • Amputations and formalisations
    • Nail-bed repairs
    • Skin grafts
    • Joint fusions and replacements
    • Dupuytren’s disease (post operatively)
  • Who can be referred?

    Privately funded patients.

    Patients funded by Workers Compensation or third party insurers (e.g. Allianz, CGU) – with prior approval.

    Patients funded by the Department of Veteran’s Affairs (DVA), with prior approval (Form D904 from their Health Practitioner or referral from a Specialist). 

    Patients using a GP Management Plan/Enhanced Primary Care Plan.

    Patients who are Plan Managed under NDIS are able to have their bill sent directly to their Plan Manager if we have received pre-arranged approval. Those that are self-funded, can pay at the clinic and then request reimbursement from NDIS.

  • What should patients expect? 

    Our consultations are approximately 45 minutes duration with a Hand Therapy practitioner (Physiotherapist or Occupational Therapist). 

  • How much will it cost?

    Please contact us directly to discuss to obtain pricing relevant to you. Any splints/braces or other products are charged separately. 

    For patients funded by DVA and Workers Compensation, there is no out of pocket cost, as long as the patient is able to provide a current DVA claim number and D904/referral or Workers Compensation insurance claim number, current Work Capacity certificate and approval from applicable insurance provider. 

    For patients using an EPC plan, full payment is required at the time of consultation (at a discounted rate). Patients will need their EPC/GPMP plan, their Medicare Care card and an Eftpos card in order for us to process your Medicare rebate of $55.10 at the time of your consultation. Patients are left with a small out of pocket cost.

    Patients who have Private Health Fund coverage may receive a rebate on the cost of their consultation depending upon their individual coverage. Please check with your Provider if you are covered for Occupational Therapy or Physiotherapy (dependant on which practitioner you have booked with at our clinic). We have HICAPS available at each clinic for claiming consultations, splints and incidentals will need to be claimed direct with the health fund separately.

  • Where are we?

    Biggera Waters

    34 Hollywell Rd, Biggera Waters, Queensland, 4216.
    PH: (07) 5500 5617
    FAX: (07) 5500 5391


    4/43 Commerce Drive, Robina QLD, Australia
    PH: (07) 5578 7977
    FAX: (07) 5578 9077

    Tweed Heads

    Unit 4/1 Sands Street, Tweed Heads, New South Wales, 2485.
    PH: (07) 5536 3171
    FAX: (07) 5536 1514


    3/31 Cherry Street, Ballina, New South Wales, 2478.
    PH: (02) 6686 6587
    FAX: (02) 6681 1945